You deserve the best!
We are a customer centric organization and put our focus on ensuring you have the best experience. Below are some of my frequently asked questions. Need assistance now? Try our easy SMS feature.
Where Are Optical Near ME products manufactured?
Our team has gone through great measures to ensure we only source the best quality frames and lenses. Our frame partners have all been carefully selected to ensure that all of our materials are sourced responsibly. All of our finished glasses are made and shipped from within the US. All orders are processed and shipped from within the U.S. Since each lens is custom made, the manufacturing times may vary. Typically, we can ship most orders within 5 business days.
How do I care for my products?
Acetate
We recommend using a soft cloth and water for cleaning all frames. If you need to do a deeper cleaning, soft dish soap without harsh chemicals or fragrances is ideal. A home ultrasonic cleaner is also suitable. You will be assigned a local Optical Near ME partner optical if available. Most of our locations have the ability to clean your frames and lenses profesionally if needed.
Sustainable/ Handmade Frames
Our organic and homemade frames can be cleaned using the same methods described above. Please avoid harsh chemicals or cleaners on all frames including anything alcohol based.
Lenses
Lenses should be cleaned with extreme care due to the coatings we use to provide you with antiglare and weather protection. Please use a professional grade microfiber cloth which is designed for ophthalmic lenses and avoid lens cleaners with heavy amounts of alcohol.
How do I know if a product is available in offline boutiques?
We offer a click and collect system so you can order online and pick up in store if you prefer. You will see this option enabled in check out. If you need more information about local optical services, please send an email to :support@opticalnearme.com
How can I return or exchange my glasses?
All lenses and frames are covered by a money back guarantee. You can return your eyewear within 60 days for any error or defect in the lenses or frames. Returns for any other reasons are excepted for full store credit or exchange. Please send an email to support@opticalnearme.com for assistance with your returns requests
Can I return or exchange a product purchased online in a boutique?
You will be assigned a local Optical Near ME partner optical upon your checkout. Before visitng your Optical Near Me partner optical, please send us a quick email at support@opticalnearme.com so we can send a return authorization to the boutique.
How do I change my shipping address?
Please send an email to support@opticalnearme.com along with your order number and contact information along with your address change and we will update your order immediately.
How do I get support from Optical Near ME?
Our chat is available 24/7 and we are very responsive. Try it now! If you would like to get in touch with someone immediately, please send an email to support@opticalnearme.com for an answer within 24 hour
Do you ship to my country?
We ship to all contiguous states. If you would like to ship your order internationally or to Hawaii or Alaska, please email support@opticalnearme.com
Will my items ship in one package?
All of our eyewear ships from one warehouse in the United States. This means you are never waiting weeks for orders to be shipped in from international warehouses. We are proud to support American Owned and operated businesses.
Are you women owned?
Yes we are proudly a women owned organization and are super proud of our network which includes many other women owned, veteran owned, black owned and other minority owned businesses. Above all we are excited to empower local optical shops and optometry practices!
