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Common queries answered

Frequently asked Questions

All orders are processed and shipped from within the U.S. Since each lens is custom made, the manufacturing times may vary. Typically, we can ship most orders within 5 business days.

All lenses and frames are covered by a money back guarantee. You can return your eyewear within 60 days for any error or defect in the lenses or frames. Returns for any other reasons are excepted for full store credit or exchange. Please send an email to for assistance with your returns requests

Please send an email to along with your order number and contact information along with your address change and we will update your order immediately?

If you would like to track your order please drop us a message in the chat, we will respond very quickly. You can also email us at

Our chat is available 24/7 and we are very responsive. Try it now! If you would like to get in touch with someone immediately, please send an email to for an answer within 24 hours.

We ship to all contiguous states. If you would like to ship your order internationally or to Hawaii or Alaska, please email

All of our eyewear ships from one warehouse in the United States. This means you are never waiting weeks for orders to be shipped in from international warehouses. We are proud to support American Owned and operated businesses.

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